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C.R. Laurence announces changes to Will Call service practices


March 16, 2020
By C.R. Laurence

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C.R. Laurence president, Lloyd W. Talbot, has issued the following letter to Will Call customers outlining changes to the service practices in light of the ongoing coronavirus pandemic:

The health and welfare of our employees and customers remain our paramount concern. With the enhanced guidance from the Federal, State and Local authorities on maintaining social distancing, we will be changing our Will Call service practices until March 30th.

You can place your orders as normal online at www.crlaurence.com or on our toll free phone (800) 421-6144. During this period, we will not be accepting orders placed in person at our service centers. We strongly recommend orders be placed for UPS shipping to eliminate the need to visit our service centers.

If your situation will not allow UPS shipping, we will do our best to service will call pick up orders. Please email WCOrders@crlaurence.com to schedule a pickup of your order. Please include your company name, phone number and order # (if known) and the time you’d like to pick up your order. Please provide at least two hours advance notification before you arrive.

We will email a confirmation to you acknowledging the pickup. When you arrive, please drive to the loading dock in the parking lot and a CRL Representative will meet you at your vehicle and load your order.

All CRL Service Centers currently open on Saturdays, will be closed until further notice. They will be open during normal business hours Monday – Friday.

We believe this will allow our customers to continue to do business and maintain prudent social distancing to mitigate the risk of COVID-19 transmission.

Please also note we have instituted an aggressive policy where any employee who exhibits symptoms of illness or have reported potential exposure to a confirmed or potentially contaminated individual have been placed on self-quarantine and will not be at work. We respectfully ask you follow the same guidelines for you and your staff. If you’re not feeling well, please opt for UPS shipping and limit contact with other people.

We appreciate your patience and understanding as we work through this difficult time.