WennSoft has announced the availability of WennSoft Evolution, a
complete operational solution for organizations focused on work order
management, asset management, installation, field service and
maintenance. The solution is designed for equipment or asset centric
organizations in the energy, construction, communications, and
manufacturing and distribution industries.
Built on the Microsoft xRM framework, Evolution delivers asset
management, maintenance agreements, simple and segmented work orders,
field service, advanced dispatching and scheduling, mobile solutions for
field technicians, quotes, purchasing and invoicing, and includes
Microsoft Dynamics customer relationship management. It can operate as a stand-alone solution; it
can be integrated with Microsoft Dynamics enterprise resource planning products; and it can be
integrated with other business application software and services.
“Evolution has been designed to help organizations who want more – market leaders who know that keeping the customer at the center of your
business sets you apart. They need the complete solution delivered how
and when it fits their plans, with the flexibility that allows their
organizations to grow untethered,” says Julie West, president and COO of
WennSoft.
Relationships first
Evolution provides users the information they need to build and maintain
long term relationships with customers, suppliers and vendors, and to
accurately track all tools, equipment and assets. Strong
cross-department cooperation is supported by roles based access to
information and the workflow to drive timely action. The ability to
collaborate through the use of mobile and portal solutions ensures
customers and technicians are informed. Sales and service are aligned
and customers’ expectations are met.
Access and accountability
Evolution enables accountability by providing access to all information whenever it’s needed, from any location, and from multiple devices.
Access to information drives action: dispatch can graphically drag and
drop activities and appointments to ensure service level agreements are met. Technicians,
tools and equipment can be scheduled on work orders reducing trips to
the office. Marketing can track warranties and ensure clear
communications and follow up offers are delivered on time. Sales and
service have a closed loop, so no opportunity is left unaddressed, and
consistent service is provided. Asset managers have a pulse on their
own, and their customers’ equipment, with tools to manage simple to
complex hierarchical relationships, streamline model configurations, and
track utilization and maintenance. The result: cross organization
accountability drives limitless business opportunity.
Choice and flexibility
Evolution grows with a company. It can be implemented in phases, or at
once across the entire organization, based on customer requirements.
Furthermore, Evolution can be deployed on premise or in the cloud. And
it can be used as a stand-alone solution or integrated with ERP
applications, additional operational software packages or web services.
Evolution supports Microsoft Outlook as a client, giving end users a
familiar, intuitive work interface. It is also accessible from a
web-client. Finally, technicians in the field can use multiple devices
across operating systems — iOS, Android and Windows 7 — to access
FieldTech, a mobile solution that has both online as well as store and forward capabilities.
“With almost two decades of delivering operational solutions to
customers in these markets, we’ve had an incredible advantage in
building Evolution.’ says Jim Wenninger, CEO of WennSoft. ‘Evolution
delivers the competitive advantage that so many companies are looking
for – the missing link to their operational success.”
Availability
Evolution can be licensed perpetually, or by subscription. Qualified
customers may be eligible to finance the licensing of the solution.
Evolution is available in English speaking countries today with plans to
expand to other languages with future releases.
Related links
WennSoft
Print this page
Leave a Reply