PROSTARS alliance launches program for auto glass shops in Canada
Jan. 7, 2009 – PROSTARS, an alliance of independent glass shop retailers in the U.S., has expanded to Canada, with Pittsburgh Glass Works (PGW) in N.Y., conducting the recruitment for the program.
PROSTARS, an alliance of independent glass shop retailers in the U.S., has expanded to Canada, with Pittsburgh Glass Works (PGW) in N.Y., conducting the recruitment for the program.
“We’re taking the skills and dedication of the independent glass shop community combined with the efficiencies of electronic connectivity to create an industry leading network,” says Bruce Christie, director of branch sales and operations for PGW Canada. “Because we electronically integrate coverage verification, dispatching, appointment scheduling and part ordering; policyholders and insurance companies benefit from a consistent, accurate process that meets the needs of each party. Further, with the METRYX Industry Services Registry that we’ve just launched, we enable our participating glass shop retailers to effectively and efficiently self-manage their service area, capabilities and marketplace offerings. ”
In addition to electronic integration and connectivity, PROSTARS participant glass shop retailers in Canada will have a variety of business growth, operations/training and marketing tools available to them. Further, retailers will be certified through I-CAR and will offer a warranty that will be honoured by all PROSTARS participant locations throughout North America.
“We know that independent glass shop owners deliver exceptional customer service and technical competency,” adds Christie, “but in today’s networked, single-point-of-contact marketplace, it has been difficult for them to win access to large insurance and fleet contracts. PROSTARS participant glass retailers and LYNX Services provide an alternative solution for Canada’s insurers and fleet managers.”
LYNX Services is a leading third-party administrator for auto glass insurance claims in the U.S. and offers an array of processes that deliver efficiencies and exceptional service for the insurance industry and their policyholders. With three call centers, LYNX Services currently manages more than three million claims per year in the U.S. The third call centre for managing Canadian claims opened in Winnipeg, MN, in the third quarter of 2008.
Fahmy Mechael, vice president of business development for LYNX Services, says insurance and fleet management executives want a process that enables policyholders to deal with their insurance claims in a single phone call. “The electronic connectivity between our call centres and the independent glass shop owners offer the solution. Our clients in the U.S. know the value of having access to a connected marketplace versus the limitations of being restricted to the service from a single company,” he says.
Introduced in 1999, PROSTARS was developed to enhance the marketing, customer service and quality performance of independent glass shop retailers. It is a nationwide, independent alliance of auto glass professionals who back their work with a national warranty. Participants have access to sales, marketing and business development tools built for the auto glass industry.