Training beyond the autoglass technician
July 14, 2009 – Dow Automotive Systems has announced a major upgrade to its Fixed Glass
Training Program (FGTP), first introduced more than 10 years ago.
July 14, 2009 – Dow Automotive Systems has announced a major upgrade to its Fixed Glass Training Program (FGTP), first introduced more than 10 years ago.
“Car owners who require windshield replacement want to feel confident their autoglass repair shop can restore their windshield to like-new condition,” says Dale Malcolm, technical manager for Dow Automotive Systems Aftermarket. “Not only does Dow provide a full line of autoglass adhesives that are used to install both new and replacement windshields, we also pioneered a hands-on windshield replacement training program to ensure proper use of these products and safe windshield replacement procedures.”
The new FGTP expands the focus of the training beyond the autoglass technician to any employee who may have customer contact, including front desk staff and management – in understanding the critical factors involved in proper windshield installation. The training provides all autoglass shop employees with hands-on experience, enhancing their ability to clearly communicate the process of the physical replacement to windshield replacement customers, key safety points to be aware of, and the technology behind the system.
The Dow Automotive Systems Fixed Glass Training Program (FGTP) was launched in May 1999. The program was the first to register with the National Glass Association (NGA) in 2004 and was one of the first five AGRSS Registered Training Programs. Created out of a need to provide consistent and comprehensive training, it also rewards existing customers by assisting in the development of their employees. The new FGTP will soon boast 25,000 people trained since its introduction.